Due to the high volume of phone calls for appointments and in fairness to all our clients, we have a booking policy to ensure a seamless workflow. We only book appointments over the phone so that we can have a thorough consultation regarding what services you'd like. If you cannot reach us, simply leave us a voicemail and we will return your phone call as soon as we can. Remember that performing nail services is our livelihood and our source of income. Therefore when you do not show up to your appointment or cancel your appointment, it leaves our nail techs without pay and we miss that opportunity to fill that appointment time for clients who wanted that spot. At Little Luxuries Nail Lounge, we take great care in allocating the appropriate time and dedication to make sure our clients receive the best service possible. As we respect your time, there must be a mutual respect for our nail technician’s time.
Credit Card Authorization Required
When setting up any nail appointment, we require a $20 credit card authorization for each person. The $20 authorization secures your appointment spot and does not get charged unless you CANCEL, NO-SHOW, or are more than 20 minutes late to your appointment. Again, CANCELING YOUR APPOINTMENT AT ALL means you FORFEIT your $20 no matter how far in advance you call to cancel. You can choose to roll over your authorization to your next appointment or we can void it after you are serviced. If you are uncomfortable with leaving your card information with us over the phone, you are more than welcome to come into the salon and do it in person with either a card or cash payment. If you choose to leave cash, it can then become your deposit for your appointment and will be applied to your service or you can also choose to keep the cash as a rolling authorization for future appointments.
Groups of 6 or more individuals are required to put a $20 DEPOSIT per person (regardless of service type) to ensure a dedicated spot. The deposit applies towards the services. If anyone in your party no shows or cancels, they then forfeit their $20 deposit.
*Please note, there is a 4% convenience fee to all credit card transactions.
If you're unsure of your schedule, you are more than welcome to attempt to be serviced as a walk-in if we have availability. We suggest that you call the salon the day of to get an idea of what our schedule looks like for the day before attempting to walk-in.
We understand that situations arise that may cause you to reschedule or cancel your appointment. In an effort to avoid such circumstances, we send a text message to remind you of your appointment 24 hours ahead of time. Please understand that it is YOUR responsibility to remember your appointment dates and times to avoid late arrivals and no-call/no shows. LLNL requires at least a 24 hour notice if you decide to cancel or reschedule your appointment. Again, CANCELING YOUR APPOINTMENT AT ALL means you FORFEIT your $20 no matter how far in advance you call to cancel. You are allowed to reschedule your appointment ONCE but it has to be done at least 24 hours prior to you appointment or you FORFEIT YOUR AUTHORIZATION. Rescheduling an appointment that was BOOKED WITHIN 24 HOURS will result in the FORFEITURE OF YOUR $20 AUTHORIZATION. If you are unable to reach us, voicemails or emails are an acceptable way to cancel your appointment as long as they are left in the 24 hours prior to your scheduled time. We are closed on Monday's so if you have a Tuesday appointment and need to reschedule, leave us a voicemail and we will call you back on Tuesday to reschedule you.
If you have a few services booked for yourself (ie, manicure and pedicure) and you cancel one of your services, keep in mind that you will forfeit half of your authorization. Again, please understand that we allocate the appropriate amount time for your requested appointment and when you cancel one of those services we may not be able to fill in that spot.
What is considered a No Show?
Not showing up to your appointment without informing us
Rescheduling or Cancelling WITHIN 24 hours of your appointment
Client’s that NO SHOW more than 2 TIMES are required to PAY FULL PRICE for future services during the time of the booking. If you fall into this category and CANCEL your appointment, you automatically FORFEIT THE FULL AMOUNT of your deposit. You MUST CALL at least 24 HOURS IN ADVANCE to reschedule your appointment free of charge. Calling WITHIN 24 HOURS of your appointment will result in FORFEITURE OF THE FULL AMOUNT OF YOUR DEPOSIT. Please understand that last minute cancellations are extremely difficult to fill and impedes other clients who would have showed up to the appointment. This policy is to ensure that our nail tech’s get compensated for their time. THERE ARE NO EXCEPTIONS. Please respect our time just as much as we respect yours.
If you know that you are going to be late for your appointment, please contact LLNL and let us know as soon as possible. LLNL will make efforts to give you a courtesy call 5 minutes after your scheduled appointment time to confirm your arrival. However, if you arrive late by 15 minutes or more, LLNL reserves the right to move onto the next client, meaning that you lose your appointed spot and forfeit your $20 authorization. If you are more than 20 minutes late but we still have time to service you, you will automatically FORFEIT YOUR $20 AUTHORIZATION regardless of if we were informed of your late arrival. Understand that arriving late to your appointment not only puts our staff behind, but also imposes heavily on other clients scheduled after you. Therefore, in respect to our next clients, your services will need to be changed or shortened to accommodate them.
If you arrive early, you are not guaranteed to be serviced earlier than your original reserved time, however you are welcome to wait in the event that any nail techs are available to take you sooner than your appointment.
Little Luxuries Nail Lounge RESERVES THE RIGHT TO REFUSE SERVICE TO:
Anyone with open or infected wounds
Anyone with a nail condition that we suspect is contagious (fungus, wart)
Anyone who is sick/ill health that could be contagious to other clients
Anyone who is more than 15 minutes late to their appointment
RUDE, DISRESPECTFUL, MEAN CLIENTS.
Other Salon Policies
We have a no-refund policy on all services completed at our nail lounge. We offer complimentary gel polish fixes on natural nails (chipping, peeling, discoloration) and Artificial nails within 3 days of your service. Chrome and matte top coats are not included in our 3 day grace period. We notify that matte top coats can stain and chrome can easily chip but we do offer these services. If you break a nail or if your nails chip within the first 3 days after your service, you MUST call to notify us in those 3 days. We can then book you to have your nail fixed free of charge, otherwise a nail repair is $7-$20 depending on the length and design.
We secure our rhinestones with the industry’s best adhesive. From our professional experience, rhinestones typically last on nails for 3 weeks or more. Any rhinestones lost within the first 24 hours can be replaced free of charge as long as you call to let us know. We do not know and can not control what our clients do with their nails, however we always advise them to treat their hands with the utmost care. Your nails are JEWELS, not TOOLS.
All retail purchased at Little Luxuries is final sale and is non-refundable.
In an effort to maintain many of the amenities that Little Luxuries Nail Lounge (LLNL) provides, management has taken efforts to reduce overhead costs. One of these efforts has been to change our merchant services provider. Compliant to Minnesota statute 325G.051, effective June 18, 2019, there will be a 4% convenience fee on all credit card transactions. LLNL will still accept all forms of credit card payments (VISA, MC, AMEX, and Discover). Thank you for your continual patronage.