Booking
At Little Luxuries Nail Lounge, we take great care in allocating the appropriate amount of time and dedication to make sure our clients have the best possible experience. We now offer BOOKING ONLINE for Manicures, Pedicures & Artificial Nails with Nail Designs. For parties of 2 or more people or special events, we only book over the phone to ensure a thorough consultation. If you cannot reach us, simply leave us a voicemail with your contact information and we will return your phone call as soon as we can. Skip the phone call if you’re only wanting a quote! To get a quote for specific designs, please email photo inquiries to llnaillounge@gmail.com or DM us on Instagram and provide us with your contact information. You will get a response within 48 hrs.
Booking Deposit Required
We require a nonrefundable deposit for all our services. Deposits are applied toward your service total and the difference will be paid at checkout.
- $20 (over the phone/in-person) or 50% (for online bookings) deposit per person is required for services such as MANICURES, PEDICURES, and A LA CARTE services listed on our service menu.
- $40-$60 (over the phone/in-person) or 50% (for online bookings) deposit per person is required for ARTIFICIAL NAIL services depending on the intricacy of designs.
Online Booking is Now Available! (Natural Nails, Pedicures & Artificial Enhancements)
Online booking is available for individual appointments for Manicures, Pedicures & Artificial Enhancements.
A 50% rescheduling fee may be applied to your service total if you arrive more than 15 min LATE or RESCHEDULE within 24 hrs of your appt.
Although we do our very best to respond to all emails and IG/Facebook messages in a timely manner, these are NOT acceptable forms of notice to cancel appointments, as they can sometimes be missed. For any CANCELLATIONS, requests to RESCHEDULE, or to book for parties of 2 or more, please call 612-345-7661. In the event we miss your call, we strongly encourage all clients to leave a callback number. Voicemails are checked around the clock and usually responded to within the hour.
What elicits deposit forfeiture?
- Canceling your appointment
- Rescheduling WITHIN 24 hours prior to appointment time
- Rescheduling a single appointment more than once
- No-shows
- Being more than 15 mins late (regardless of prior notification)
Cancellation Policy
In an effort to avoid missed appointments, we will send a 24 hour text reminder with your appointment details. Please understand that it is YOUR responsibility to remember your appointment dates and times. Canceling your appointment at all results in forfeiture of deposit. No exceptions.
You are allowed to reschedule ONCE free of charge up to 24 hours prior to your booked time. Any rescheduling done after your first free reschedule will result in forfeiture of your deposit and a new deposit will be required to secure your new spot. If you are unable to reach us, voicemails or emails are acceptable ways to reschedule your appointment if received at least 24 hours prior to your scheduled time.
What is considered a No Show?
- Not showing up to your appointment.
- No prior notice nor response given to us.
- If you NO-SHOW you will forfeit 100% of your deposit & may be charged for the remaining balance of the initial service estimated quote.
Client’s that NO SHOW more than 2 TIMES are required to pay FULL PRICE for future services during the time of booking for 3 consecutive future appointments. If you fall into this category and cancel your appointment, you automatically forfeit the FULL AMOUNT of your estimated service cost.
Late Arrivals
We want you to enjoy your time with us so please arrive promptly to your scheduled appointment. As we respect your time, there must be a mutual respect for our nail technicians’ time. Please read our parking information prior to coming to your appointment. If you know that you are going to be late, please contact us as soon as possible.
If you arrive late by 15 minutes or more, we reserve the right to move on to waitlisted clients, meaning that you may lose your appointed spot and will forfeit your deposit. This applies to EACH individual who is booked for a service and cannot be waived for parties. While we will make every effort to accommodate you at the time of your arrival, your services may need to be changed or shortened to accommodate our next clients. In the case that you arrive 15 minutes late or more, regardless of if we are able to perform a service or not, you still forfeit your deposit.
Other Salon Policies
Little Luxuries Nail Lounge reserves the right to refuse service to:
- Anyone with open or infected wounds
- Anyone with a nail condition that we suspect is contagious (fungus,
wart) - Anyone who is sick or of ill health that could be contagious to other
clients - Anyone who is more than 15 minutes late to their appointment
- RUDE, DISRESPECTFUL, MEAN, or DISRUPTIVE CLIENTS
We have a no-refund policy on all services performed at our nail lounge. We offer complimentary gel polish fixes on natural nails (chipping, peeling, discoloration) and Artificial nails within 3 days of your service. Chrome/foils, matte top coats, and regular nail polish are NOT included in our 3 day grace period. We notify clients that matte top coats can stain on pale colors and chrome can easily chip. Any breaks or chips that occur within 3 days of your service MUST be communicated to us in those 3 days for free repairs. Phone calls, emails, and voicemails are acceptable ways to contact us. Nail repairs are otherwise priced at $12+.
Swarovski Rhinestones
We secure our rhinestones with the industry’s best adhesive. Rhinestones typically last on nails for 3 weeks or more. Any rhinestones lost within the first 24 hours can be replaced free of charge as long as you call to let us know within the 24 hours. We can not control what our clients do with their nails, however, we always advise them to treat their hands with the utmost care. Your nails are JEWELS, not TOOLS.
Payments
We accept all forms of payment including Venmo (@littleluxuriesnails). We DO NOT accept checks. There will be a 4% convenience fee applied to ALL CARD & Venmo transactions. Thank you for your continued patronage.